SIA launches one-stop on-line portal for pre-departure Covid-19 testing, Transport Information & Prime Tales

SINGAPORE – Singapore Airlines (SIA) and SilkAir passengers flying from Singapore, Jakarta and Medan can now book Covid-19 tests before departure and receive their results from a single source via an online portal.

The pilot program, launched on Wednesday (January 20), is the latest effort by the SIA Group to restore confidence in international travel that has been decimated by the pandemic.

If this proves successful, the portal will be expanded to other cities in the SIA and SilkAir network in the next few months, the airline said in a statement.

With the new portal, passengers can choose from a list of recognized test facilities and book appointments for Covid-19 polymerase chain reaction (PCR) and serology tests before departure up to 48 hours before the required test window.

Their test results will be sent to them within 36 hours via the same portal, and passengers can present these results when checking in at the airport.

Airport check-in staff and Singapore immigration services can use an accompanying QR (Quick Response) code to authenticate the results, SIA said.

This is part of a digital health screening process that SIA has been piloting since December last year based on the International Air Transport Association (Iata) Travel Pass framework.

SIA said the new online portal can also accommodate digital health passports that show a passenger’s Covid-19 status.

Todd Handcock, president of the Collinson Group in Asia Pacific, who is working with SIA on the new portal, said it will enable the safe reopening of key routes for travelers.

“While there is optimism that the introduction of vaccines will help end the pandemic, the road ahead remains complex. To restore confidence in travel, implementing safe and robust testing protocols remains key,” he added.

JoAnn Tan, SIA senior vice president of marketing planning, said the portal will provide a more streamlined booking experience for SIA and SilkAir passengers.

“Piloting this pre-departure one-stop test is part of our ongoing effort to provide important service and a more seamless pre-flight experience to passengers during this time,” she said.

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